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Posts by Gene Cammer
21 May 2017
With unprecedented digital disruption in the banking industry, community and regional banks are facing new challenges—and new opportunities.
25 August 2016
Customer experience is an essential source of competitive differentiation, yet rarely are Customer Service Representatives (CSRs) able to focus on providing truly high quality work, instead their time and efforts are wasted with outmoded IT systems. Lack of integration, process consistency, and crucially, intelligence that helps rather than hinders, are all missing from the vast majority of software in use by CSRs today.